Key Features

  • Dual mode operation PSTN as well as SIP VoIP agents
  • Built-in SIP VoIP Gateway & Proxy functions
  • Pick-up and transfer of VoIP and PSTN calls with IVR assisted vocal assistance plus sophisticated routing capability
  • Network based AA & VM enabled (Support traditional PBX as well)
  • Personal Assistant & Follow me services
  • Remote extension via SIP agent (With PABX features as local extension)
  • Easy setup of administrator and Users using intuitive Web-based interface
  • High reliability in distributed architecture
  • Licensed-Provision to allow special function customization (Via CallURL or S.I designers)


  Analog
  • Extension to extension call Transfer using Flash key or Key sequence defined by PBX maker Call Pick up based on PBX usage; for external call, provide Least Cost routing based on rules defined by system administer(If via PCX’s IVR engine)
  • Access Group and external access are under system control achieving “Intelligent” dialing (User just dial the number he want, no need to add prefix or remember access digit(s)


  SIP VoIP
  • SIP VoIP Extension to extension call Transfer using Flash key
  • Call Pick up using “Predefined keys”; for external call, provide Least Cost routing based on rules defined by system administer.
  • Access Group and external access are under system control achieving “Intelligent” dialing (User just dial the number he want, no need to add prefix or remember access digit(s)
  • Combined SIP Proxy and PCX Call Routing to make SIP VoIP calling easy and transfer seamlessly
  • Monitor and rescue scheme has been included to take care bad network traffic situation
  • Peer to peer VoIP phone calling can still be logged under PCX system


  Voice Portal Web Services
  • Complete Auto-Attendant features support multi-language greeting and multi-operators
  • Provide different Operator mode and forwarding selection for work hour and off-hour response
  • Vocal prompts to inform calling line status during call or transfer for friendly calling experience
  • Yellow Book Service Caller ID display; Detail call log for real-time monitor and later reference
  • System verification services including “Circuit Check”; Voice Portal Quality test, Recording and Replay tests, and “what is my extension”, … etc.
  • Easy Customization capability, can do special function per customer’s request


  Personal Services
  • Leave or Retrieve Voice Mail (Via phone or Web UI) at user’s wish
  • Voice message (and other Media) can be forwarded, saved, deleted and e-mailed, etc.
  • Send / Receive FAX in personal message box with Fax Server functions (Optional)
  • Call Forwarding (Multiple conditions and levels of setting) to reach people all the time
  • Call Recording (Selectable option depending on PSTN or VoIP)
  • Personalize prompts with conditional play selections (Set by users)
  • Personal Message auto-play, manipulation via Web UI. (Not bounded by location and time)
  • Phone and Web-based Personal Settings features


  OSS and Administration
  • Web-based interface for administer and Users (break time and location limits)
  • Real-time channel and extension Monitor for Analog, VoIP as well as FAX lines
  • Routing rules implementation for different kinds of calls
  • Channels configuration for IVR, FAX, SMS and Mail Devices
  • User account / extension table Setting (for Analog and VoIP extensions)
  • Setup user accounts for enabling web-access to their mail boxes
  • Setup Voice Portal Services table and access rules
  • Setup Call Routing tables for PSTN, VoIP, FAX and SMS calls
  • TUI and GUI Multi-language Production Studio
  • Monitor on-line VoIP agents status with searchable logs
  • Perform call-progress configuration for PSTN and / or SIP VoIP ports connected to IVR
  • System-wise and misc. settings

For more information please contact us

Home

Virgo Call Center
Jewelry Accounting Software
Virgo Safa for Umrah Travel Agents
Virgo Enjaz Offline
Products

AVG Anti-virus
AVG Internet Security
Communications

Call Recording
Windows Fax Server
TAPI Voice Boards
IVR Flow Designer
IP PBX
Network Solutions

SSL VPN Remote Access Products
Network Security Products
Email Security Products
Backup and Recovery Products
Enterprise Solutions
Software Development

ALL Products
Jewelry Shop Accounting
Product Catalog for Jewelry Shops
Gold Accounting
Gold Shop Accounting
Jewelry Workshop Accounting
Diamond Shop Accounting
Web Services

Web Design
Web Hosting
Web Based Applications
E-Commerce
Umrah Software

Umra Agency Automation
Umra Agency Info
Contact us