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2‚ 4‚ 8-Port TAPI
Voice Board (Support CTI design based on IVR II 4.X)
• Hardware
Features
- Two / four or eight independent voice processing ports supporting 2 to
over 80 ports IVR systems in a single PC (PCI Bus)
- Windows Vista
compatible; PCI-X
& PCI compliance
- New Intel / AMD CPU support
(
Dual
CPU,
Dual Core,
new
Chip sets )
- Bundled with IVR II 4.X license, support CTI / IVR flow design
(For Hardware Spec. Details)
- Advanced Outbound Call support (SIT
Tones; Answering Machine Beep
Tones; Voice Mail
Tone and Falling-Edge Silence Detection)
- Extra audio jacks allow voice monitoring (Optional auxiliary audio
input)
• Applications
- Automated Attendants
- ACD Systems - Call Distribution
- Alerts & Reminders
- Card Activation
- Dating and Chat Lines
- Fax On Demand
- Hotlines and Helpdesk
• Technical
Description
- The VoiceLink IVR - 2/4/8L provides two/four or eight telephone line
interface circuits for direct connection to analog loop start lines. Up to
10 VoiceLink boards can be installed in PCI or PCI-X slots of a single PC
chassis enabling port expansion up to 80 ports per system.Network Interface
- It is suitable for small to medium size CTI projects. The bundled IVR II
4.X flow design tools greatly reduced the design effort. By masking out
low-level details, users no longer need to possess telecom
knowledge and worry about it’s operation.
- The Graphical User Interface with its drag and drop components allow
designer to easily make connections of call flow sequence of his choice. If
required, it can be modified and verified quickly.
- With IVR II 4.X, CallURL’s product opens a path to avoid expert for CTI
/ IVR design task. As far as a person has basic programming or logical
thinking capability, he can work out a decent application by referring to
demo samples.
- With the build-in simulation function, one can even do most of the
verification without real telephone lines.
- The IVR II 4.X also comes with channel Monitor and logging utilities,
this not only for easy real-time channel status monitor, but also serves as
a good debugging tools.
• How Contax IVR
II Ease Your Design Task
- Contax IVR II is centered on its Runtime Engine that
will execute call-flow assigned to individual channels. When
a call is coming in, call-flow associated with that channel
will be executed and end either by the caller or the
call-flow design.
- To do this, Contax IVR II provides a collection of
common “components” usually required in call-flow design.
Make them available to designer’s choice. Each component has
its related code implementation, when executed by IVR II
runtime engine, detail operation will be carried out.
- Thus, IVR designer has no need to know the under-line
operation and can focus on their logical design. They don’t
need to worry about telecom operation any more.
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Flow Control |
Call Control |
Media Control
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- Contax IVR II uses GUI to allow designer pick
component(s) and drag and drop them in the design panel.
Connections are made to control the proper flow based on
operation condition or design requirements.
- Interface to SQL database, web server and other
resources (e.g. DLL, E-mail server, Fax, SMS, … etc.) are
all “packed” as “component”, so designers can use them at
functional level.
(Nice and easy!)
- For every components, there’s rich choice of “property”
which can be filled (or, bring in as variables) to reflect
real operation needs. Thus, a comprehensive solution is
available , which allows you to design, deliver and support
advanced interactive platforms for multimedia
communications. (such as telephony, voice, fax, email and
mobile transactions)
- In addition, to simplify the debugging process, Contax
includes a simulator that allows the call-flow to run and
with its companion channel logging capability, Call-flow
design can be verified before heading to the real world.

- To support outbound call applications, the Runtime
Engine has provision to check call request entries put into
its database and perform calls based on entry setting. When
a call is connected, associated call-flow will be executed
so that same flexibility for handling incoming calls is also
on outbound calls.
- A schedule utility that interfaced to database is
incorporated for users only doing predefined call out task
and not bothers to deal with SQL database.
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• Contax IVR II
4.0.0 Feature & Benefits
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Featuress
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Benefits
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• Interactive Application Generator |
• No programming needed for CTI design |
• GUI for “Component” drag and drop |
• No Telecom details required |
• Build-in Flow simulator |
• Can easily verify design before placement |
• Support Multiple Media for Voice, Fax, SMS |
• Further simplify CTI design tasks |
• Web & SQL Server support |
• Flexible in interface to database and other services |
• MS SAPI based TTS & ASR |
• Advanced speech functions without programming |
• Channel Configuration & Monitor utilities |
• Facility good monitor and debugging capability |
• Outbound call support |
• via system database to simplify design effort |
• Advanced Features for Outbound
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• Allow Implementing Powerful “Dialer” application |
•
(Optional) SIP VoIP IVR integrated |
• Seamlessly integrate PSTN and SIP world together |
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• Product
Specifications
- General Telephony
A multimedia message (voice, fax, SMS, speech etc.) IVR service flow
application generator
- Voice, Fax, SMS and E-mail
Voice Record & Play
Fax Send & Receive
SMS Send & E-mail
- Speech and Language
Built-in speech pre-processor for the Text-to-Speech (TTS) and Automatic
Speech Recognition (ASR) functions
Standard Microsoft Speech API (SAPI) engine support Multi-language selection
- IVR Flow Designer
Web & Windows based Call Flow Designer
GUI Flow-chart service creation environment Integrated.
Extended palettes functions - Drag-and-drop, Cut/copy-paste
Template wizard to build reusable call- flows
Step-by-step call flow design and simulation over the same platform
- Data Exchange
'.ASP' support for exchange of data through a web server from/to any MS ADO/
ODBC data base such as SQL Server, Oracle, Informix, MS- Access, DBase,
Fox-pro....
- IVR Portal Manager
IVR flow service management by portal table Request service flow on demand
Single entry, multiple flow services
- IVR Flow Collection
Provide more then 50 IVR flow samples, update IVR flow collection through
Internet services.
A number of useful IVR applications included such as Auto-Attendant,
Voicemail, Auto Login etc.
- IVR Voice Production
Built-in voice production management interface for both client and system
Voice libraries Multi-language support and selection (For PCX Application)
- IVR Run-time & System Monitor
Multiple, concurrent line-channel monitoring with each running a different
application Channel(s) can be assigned to work in inbound or / and outbound
mode Line independent operation with System logs to record system activities
System reports to show numbers of incoming and abandoned calls etc.
Call flow usage monitoring System administration includes channel setting,
security management and channel status monitor
- Line Devices Support
Microsoft TAPI compliant analog E1 & IP devices support (VoiceLink series
Analog or digital E1 boards) VoiceLink 8LVF-4/8 - 8-Port PSTN with 4 or 8
sharable FAX Resources
( Support TIF, BMP, JPG, TXT & GIF Formats; Virtual Printer for Office
Document conversion )
- System Requirement
Pentium III 450MHz, 128MB RAM (Better system for larger application) CallURL
Voice boards with TAPI driver (Fax resource s for Fax operation) Windows
2000/2003, XP & Vista OS; Microsoft IIS 5.0 Microsoft SAPI 5.0
- Ordering Information
VoiceLink IVR - 2L
VoiceLink IVR - 4L
VoiceLink IVR - 8L
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